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TIM WATSON

ASSOCIATE DIRECTOR

My role is to lead and develop our Service Design offering. I work with our project teams in partnership with clients as we design not only the customer experience, but employee's experience and organisational strategy as a whole. Service design is behind both incremental and transformational changes within government, public sector and private sector.

SPECIALISMS:
  • Private and public sector service design and implementation

  • User centred design

  • Digital strategy

My blog post recommendation: FAT FINGERS OR NOT, WE ALL NEED A SIMPLER AND MORE RESPONSIVE UX