Derek Palmer, Associate Director at Transform, for Retail Week
Marks & Spencer has made headlines for a few reasons this week. Alas, I am not going to rant about its ludicrously priced ‘cauliflower steaks’.
Instead, I’m going to explore the significance of its £25m outsourcing agreement with Tata Consulting Services, significantly reducing its own in-house digital team in the process.
The move is part of the brand’s plan to deliver ‘digital-first’ retailing and aims to save the business £30m.
Let’s start with when you shouldn’t be outsourcing…