OPG Lasting Power of Attorney – transform

Digital Lasting Power of Attorney applications

Completing a Lasting Power of Attorney application used to be paper based with too large a margin for errors. As OPG’s development partner for a digital version we adopted agile methodologies, developed a prototype to test the concept, moved to Alpha for the engagement of key stakeholders and understand where the legislation needed to change, then progressed to Beta through to launch.

OPG’s Lasting Power of Attorney digital service was the first digital exemplar service and the first to pass the Digital by Default Service Standard to go live. It handles over 1000 digital applications daily, more than 300,000 per year and has a user satisfaction rating of more than 90%.