Border control can be one of the most tiresome parts of a journey, especially after a long, international flight. To fast-track tired travellers, the Home Office needed a digital system that would speed up entry at passport control — all while upholding the necessary security measures.
Reducing wait times at airports and train stations
We developed a membership service that enables faster entry into the UK. without the need to fill out a landing card, undergo interviews, or have fingerprints taken.
The result: the service was released to 5 countries in its first year, 20 the following year.
Digital passport renewal
In an effort to make every process with visas and immigration easier, we also helped the Home Office put a new digital service in place that would allow British passport holders to renew their passport online.
The result: 2 million online renewals completed within the same year.
to prototype a scalable digital system for the registered traveller membership service.
to make the registered traveller application process intuitive for travellers around the world.
to continuously iterate and update the product as the Home Office and its needs develop.