The Immigration and Asylum Tribunal helps people appeal against decisions made by the Home Office denying them the ‘right to remain’. These are often some of the most vulnerable people in society, who speak little English and have very low trust in government.
The existing process of appeals was slow, frustrating and expensive. Transform needed to reimagine the appeals process and replace outdated legacy systems with one, efficient, digital service.
The Tribunals Service changed its rules and systems, negotiated with other government agencies and are applying our design methods to work through local operational changes.
"The IAC project is the stand out project by a country mile. You’ve achieved so much in such a short space of time… I’m not just blowing smoke here,you’re held up by judges great and small as the exemplar project. You’ve done a great thing"
Deputy Director Tribunals, HMCTS
Our work for HM Courts and Tribunal Services extends beyond this project. If you’re interested in hearing more about our wider experience, please get in touch.
Part of the platform is about supporting people in navigating the Immigration and Asylum Appeal Tribunal and promoting lifelong learning when it comes to understanding their rights.
The digitisation of services meant moving away from paper-based services and towards setting up a resilient digital infrastructure.
By simplifying policy, legislation, and access to services for everyone. We wanted to give people the information they needed to better represent themselves through an assisted digital route.