There are few things more satisfying than helping people going through one of life’s toughest moments. Lasting Power of Attorney (LPA) enables people to plan ahead for their health and finances and the Office of the Public Guardian (OPG) processes hundreds of LPA applications every day.
The OPG were facing three main challenges - legacy systems which could not be expanded without adding cost, time-consuming manual processes and maxed-out capacity.
Transform worked with OPG to reimagine the service in a digital context through:
To solve these problems, Transform conducted:
As well as delivering the project on time and within budget, Transform worked as the digital, data and technology (DDAT) partner for over a decade and achieved the following results:
OPG now has the internal capability to support the service and an organisation-wide understanding of Agile delivery and digital service provision.
“Our service is now a flagship on how to embrace digital within government.”
Head of Digital, Office of the Public Guardian
Our work in the public sector extends beyond this project. If you’re interested in hearing more about our wider experience, please get in touch.
Peace of mind that your wishes will be executed with minimal fuss for your family.
Through a simple and accessible process, users gain knowledge of their rights.
With our redesign we both decreased the cost of the LPA, but also helped facilitate a 5x productivity improvement.
The service is available to everyone, but by lowering the price point, we also ensured that those from low-income households were able to access it.
Paper consumption has already been reduced. The long-term objective is for a fully digital LPA which will positively impact environmental sustainability.
It gives those with reduced mental capacity the ability to still make decisions, removing friction. We also helped form assessment criteria for gov services.