Public sector work
We're leading specialists in digital service design and delivery for the sector and have been for almost 15 years.
Starting in 2010, when we wrote the DirectGov review with Martha Lane- Fox, laying the foundations for the Government Digital Service and the Agile and Open Source revolution that transformed the way government does digital.
Since then, we've researched, designed and built over 50 live services through the full cycle of Discovery – Alpha – Beta – Live, including services for citizens and businesses, as well as services transforming the back-end of government and the way civil servants work.
Our clients include most central government departments, including Department for Education, HMRC, Home Office, Defra and Cabinet Office, as well as agencies such as HM Courts & Tribunal Service, Health Education England and Marine Management Organisation.
Our services cover all DDaT disciplines at all SFIA levels. We're currently on DOS6, G-Cloud 13, Lots 1-4 and Digital Programmes & Specialists Lot 2, and HMRC DALAS Lot 3, as well as several specialist frameworks.
A proven track record of transforming the public sector.
2010:
Delivering the Martha Lane Fox report
2011:
Developing the first designs for GOV.UK with the Government Digital Service
2012:
Opening access to power of attorney with the Office of the Public Guardian
2013:
- Setting up the first digital services at the Home Office
- Safeguarding the UK’s history for the digital age with Historic Royal Palaces
2014:
Reducing queues at the UK border using data science and engineering for the Border Force
2015:
Making losing your passport less of a headache with HM Passport Office
2016:
Transforming the nation's health through Couch-to-5k and Sugar Smart with Public Health England
2017:
Working with the Marine Management Organisation to help the UK fishing industry digitally record catches and protect sustainability and preparing for a new landscape after the exit from the European Union with Department for International Trade
2018:
Helping vulnerable gamblers take a much-needed break using Gamstop
2019:
Keeping trade flowing after EU Exit for HMRC
2020:
Building a Net Zero future with the Department for Business, Energy & Industrial Strategy
2021:
Winner of the Global Service Design Award for the Asylum and Immigration work for HM Courts and Tribunal Service
2022:
Appointed to the new Digital Specialists and Programmes Framework for Crown Commercial Service (CCS) and reappointed to G-Cloud 13
2023:
- Helping design new grant services for improving home energy efficiency for Department for Energy Security & Net Zero
- Working to establish a Planet-Centred Design movement in Government
A few of our clients
Client Stories
Transport for London
Monitoring TfL’s health and wellbeing needs during the heart of the pandemic
Health Education England
Turning 10 million records into a data model to support trainee doctors
Public Health England
Over 7 million downloads for Couch to 5k thanks to user focus and robust research
